Cancelling an expense

You can cancel an expense claim while it's still Pending. Once it's approved, rejected, or processed, it can't be cancelled.

1. Expenses — Open the Expenses group in the menu.

2. My Expenses — Then choose My Expenses.

3. Cancel — On a pending claim, click the red Cancel icon (rightmost action on the row).

4. Yes, Cancel — Confirm — the claim is cancelled and disappears from the pending list.

Steps

1. Go to Self-Service > Expenses > My Expenses.
2. Find the Pending claim and click the cancel button in the Actions column.
3. In the Cancel Expense confirmation, click Yes, Cancel to confirm, or No, Keep It to back out.
4. A confirmation appears and the claim's status changes to Cancelled.

Troubleshooting

• "Expense request not found or cannot be cancelled." — The claim is no longer pending, so it can't be cancelled here. Contact the team that handles expenses if you need to change a claim that's already being processed.
• If a claim has no cancel button, it isn't in a state that you can cancel yourself.